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Consultation and guidance given not in the framework of service does not serve as a replacement for a physician’s examination or consultation, and is not considered a “medical diagnosis” or “medical opinion". In all cases of urgency, distress or emergency (physical and/or mental), seek medical care with a family doctor, closest emergency room, and/or ambulatory service.   

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Terms of use

Medix FTP Service (the "Service") is designed to provide you with an easy way to transfer files relevant to the management of your case to Medix Medical Services Europe Limited ("Medix", "we" and "us").


The following terms and conditions together with the Medix Information Security Policy (which may be found at http://medix- (together, the "Terms of Service"), form the agreement between you and us in relation to your use of the Service. You should read the Terms of Service carefully before agreeing to them. If you do not understand any part of the Terms of Services, then please contact us at for further information. You acknowledge and agree that by clicking on the "Upload" button, you are indicating that you accept the Terms of Services and agree to be bound by them.


Using the Service


In order to use the Service, you will be required to log in by submitting your member number which was provided to you by the Medix staff, your name and e-mail address. Once you have logged in, you will be able to upload files to the Service. We will download your files to our system and no copy will be retained on the server used to provide the Service. For detailed upload instructions, please click here.


Protection of your information


We take the safeguarding of your information very seriously. In order to prevent unauthorised access or disclosure of your information we have put in place appropriate physical, electronic and administrative procedures to safeguard and secure the files you upload to the Service. However, no method of transmission over the internet, or method of electronic data storage is 100% secure and while we have put in place appropriate protections, we cannot guarantee the security of information you upload to the Service.


Quality and availability of the Service


While we make reasonable efforts to provide the Service, it is provided "as is" with no representation, guarantee or warranty of any kind as to its availability, functionality, that it will meet your requirements or that it will be free of errors or viruses.


We will not be responsible for any damage to your computer system or the computer system of any third party resulting from your use of the Services where such damage is caused by circumstances which are beyond our reasonable control.


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HomeBlogDigital Health Management Solutions

Digital Health Management Solutions

Around the clock, around the world medical care. Medix provides a unique set of cutting edge Digital Health management solutions ensuring accessibility and implementation of quality medical care.




Location of Specialists

Medix helps you choose the best possible specialist, using a proprietary quality accredited network of over 4,000 leading specialists and 2,000 accredited medical centres. Our existing network is supplemented by an in-house research department which carries out specific searches and queries based on your personal medical needs. Accessing this information ensures that you are being treated by the most appropriate specialist for your condition, wherever you are around the world. Under certain circumstances we may recommend you travel to another city or country for quality treatment, if such treatment is not available in the area in which you live.


Specialist Referral Service

Medix Specialist Referral Service thoroughly assesses your medical condition, following which you will be provided with a detailed referral letter for the most appropriate specialist for your condition. This letter will contain the medical information you and the specialist need. This service enables you to see a specialist without additional visits to a referring family physician, giving you access to quality medical care faster. 


Tele-Rehabilitation Services

Using Medix’ unique platform, therapists and patients are able to connect, evaluate, plan, implement and track the progress of their personalised rehabilitation programme. The interface is user-friendly, showing feedback, which incorporates real time motion tracking to ensure that the exercises are preformed properly. Relying on any computer, smartphone, tablet, smart TV or Kinect device, the web based system can be accessed anytime and anywhere, enabling the patients to perform the exercises at their convenience while maximising the efficiency of their treatment plan.


Pain Management and Polypharmacy Consultation

If you are being treated with numerous medications you can choose to consult remotely with Medix physicians and pharmacists. Obtaining a pharmaceutical review will ensure that you don’t suffer from adverse drug interactions and that you are receiving the optimal treatment available. In addition, you have access to our pain specialists in order to adjust and optimise your pain management scheme on an ongoing basis.


Cancer Care Support

Should you or one of your family members need to undergo oncological treatment, Medix’ 24/7 Cancer Care Support Team would be there to aid and support you. Medix’ team is comprised of oncological nurses, oncology specialists and psychologists, who can assist you in managing the symptoms and adverse events related to treatment, advise you regarding side effects, help you adjust pain management schemes and support you emotionally during these challenging moments in life.


Tele-Emotional Support

Medix Tele-Emotional Support is a comprehensive service geared to address all emotional aspects of confronting a serious medical condition. Medix’ team includes psychiatrists, psychologists and case workers, all of which have considerable experience in both medical and psychological fields. Having a dedicated team at hand at all times will guide and empower you, helping you and your family find the inner strength needed to overcome a serious medical condition.


Telemedicine - Nurse at Hand and Specialist Consultations

This service provides you with immediate and direct access to a nurse or physician for advice on all types of medical issues, providing you with an important supplement to your regular primary care. Medix’ medical team is available through phone, chats or video conference, and is ready to advise on any non-emergency medical problems you may encounter. Through Medix, you are connected to leading specialists wherever you may be.


Post Natal Assistance

If you have recently become parents, Medix Pediatricians and Lactation nurses will assist you with all aspects of post-natal care. Guidance is provided on topics such as nutrition, sleep positioning and immediate advice regarding the need to seek further medical care.


Tele-Dermatology Service

Medix provides a comprehensive Tele-Dermatology Services, enabling you to access specialist dermatologists from remote locations around the world. After transferring images of suspect skin lesions to Medix, leading specialists examine referred skin lesions within a short period of time. This process enables you to bypass your GP and shorten lengthy waiting time to see a specialist. Dermatological conditions can range in severity from a simple rash to a potentially malignant lesion. Medix’ specialists enable you to get quick information about your condition, guiding you through any assessments or treatments that you may need.


Web Based Electronic Medical Records

Medix manages a proprietary online, electronic medical records system. Using this system, all your medical information can be categorised and stored in an orderly manner, enabling efficient and expedient retrieval of medical records whenever you need them. This service is invaluable if you live abroad as it enables you to access all your medical records at any time regardless of where you may be seeking treatment.


Medical Document Summary

Medix will summarise your medical documents from a variety of different languages and translate into English. Our team will provide you with a medical summary for your own personal use or for the use of your treating doctor. This process is carried out by certified physicians, fluent in the language at hand, in order to assure utmost speed and accuracy. This will support you in managing your medical needs whilst traveling, when seeing a new specialist not familiar with your medical case or when relocating to a new work location. Seamless coordination of your personal and family’s medical needs is crucial to ensure optimised care.


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