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Consultation and guidance given not in the framework of service does not serve as a replacement for a physician’s examination or consultation, and is not considered a “medical diagnosis” or “medical opinion". In all cases of urgency, distress or emergency (physical and/or mental), seek medical care with a family doctor, closest emergency room, and/or ambulatory service.   

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Terms of use

Medix FTP Service (the "Service") is designed to provide you with an easy way to transfer files relevant to the management of your case to Medix Medical Services Europe Limited ("Medix", "we" and "us").


The following terms and conditions together with the Medix Information Security Policy (which may be found at http://medix- (together, the "Terms of Service"), form the agreement between you and us in relation to your use of the Service. You should read the Terms of Service carefully before agreeing to them. If you do not understand any part of the Terms of Services, then please contact us at for further information. You acknowledge and agree that by clicking on the "Upload" button, you are indicating that you accept the Terms of Services and agree to be bound by them.


Using the Service


In order to use the Service, you will be required to log in by submitting your member number which was provided to you by the Medix staff, your name and e-mail address. Once you have logged in, you will be able to upload files to the Service. We will download your files to our system and no copy will be retained on the server used to provide the Service. For detailed upload instructions, please click here.


Protection of your information


We take the safeguarding of your information very seriously. In order to prevent unauthorised access or disclosure of your information we have put in place appropriate physical, electronic and administrative procedures to safeguard and secure the files you upload to the Service. However, no method of transmission over the internet, or method of electronic data storage is 100% secure and while we have put in place appropriate protections, we cannot guarantee the security of information you upload to the Service.


Quality and availability of the Service


While we make reasonable efforts to provide the Service, it is provided "as is" with no representation, guarantee or warranty of any kind as to its availability, functionality, that it will meet your requirements or that it will be free of errors or viruses.


We will not be responsible for any damage to your computer system or the computer system of any third party resulting from your use of the Services where such damage is caused by circumstances which are beyond our reasonable control.


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The Year In Review

By: Jonathan Sternberg Medix VP Global Business Development

2018 has been a very dynamic year in the healthcare and health insurance sectors, the world over. In different markets and regions, we are seeing new partnerships and distribution channels, product innovation, increased personalisation in the employee benefits segment, additional steps towards digitlisation across the value chain and tech companies ranging from Grab to Amazon, all looking to get more involved in the healthcare space.

Looking ahead, I would like to focus on two significant trends that will have a major impact on the way we deliver and consume healthcare and consequently on the health insurance sector as well.   


Genetics, Personalised Medicine and Prevention

Genetic testing is becoming more accessible, leading to increasing opportunities in personalised and patient-centric care. Large-scale, whole genomic sequencing will allow us to better understand the root cause of many of the most debilitating diseases today. With the abundance of information that could be analysed, we will be able to prescribe personalised prevention plans helping people prevent various illnesses such as diabetes and cardiovascular conditions while also more accurately diagnose critical illnesses (such as cancer and neurodegenerative disease) and tailor optimal treatment modalities based on a patient’s unique needs and characteristics.


It’s all about the Data

Penetration of wearable devices is still relatively low, and the primary applications are mostly wellness-focused. However, the possibilities are increasing with medical-grade wearables taking all forms such as patches, shirts, trousers, socks and more, embedded with technology that does not impede our life, yet is entirely focused on improving it. This will enable us to collect data about people on a continuous basis and not wait until they are ill.

Machine learning and AI is another revolutionary enabler through its ability to analyse vast amounts of data gathered from various sources along with test results, electronic medical records (EMR) and additional data points, to find patterns, associations, insights and ultimately make predictions and recommendations, based on advanced algorithms. AI-powered chatbots, for instance, already serve as a triage tool for patients by answering basic health queries and assessing symptoms. 


Studies estimate that we are facing a global shortage of 7.2m healthcare workers, a figure that will likely double by 2035. With this in mind, AI is a critical element in the development of the healthcare global landscape and over time we will see more and more active applications of these abilities. This will help reduce unnecessary hospital and doctor visits while also empowering patients and providing them with information to help make informed decisions.


AI is already also used for diagnosing radiology and pathology images with a very high level of accuracy. It is not to say, that AI will replace all doctors, but it can significantly increase efficiencies, provide a powerful decision support tool and streamline healthcare processes.


These, and more are all welcome initiatives and for the most part, offer a more engaging customer experience.


But it is important to remember that when offering a medical service or product enhancement, it is critical to ensure that it brings along real value to the customer and always follows evidence-based medicine. At Medix, we are proud to have partnered with leading insurers and corporates globally who share this mission and are working to introduce new and innovative solutions to ensure access and implementation of quality care while making a real difference in people’s lives.


In 2019, we will continue to expand our global reach, establishing new offices and offering innovative services to further impact healthcare landscapes. Stay tuned. Exciting times ahead.        


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