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Medix FTP Service (the "Service") is designed to provide you with an easy way to transfer files relevant to the management of your case to Medix Medical Services Europe Limited ("Medix", "we" and "us").


The following terms and conditions together with the Medix Information Security Policy (which may be found at http://medix- (together, the "Terms of Service"), form the agreement between you and us in relation to your use of the Service. You should read the Terms of Service carefully before agreeing to them. If you do not understand any part of the Terms of Services, then please contact us at for further information. You acknowledge and agree that by clicking on the "Upload" button, you are indicating that you accept the Terms of Services and agree to be bound by them.


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In order to use the Service, you will be required to log in by submitting your member number which was provided to you by the Medix staff, your name and e-mail address. Once you have logged in, you will be able to upload files to the Service. We will download your files to our system and no copy will be retained on the server used to provide the Service. For detailed upload instructions, please click here.


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We take the safeguarding of your information very seriously. In order to prevent unauthorised access or disclosure of your information we have put in place appropriate physical, electronic and administrative procedures to safeguard and secure the files you upload to the Service. However, no method of transmission over the internet, or method of electronic data storage is 100% secure and while we have put in place appropriate protections, we cannot guarantee the security of information you upload to the Service.


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While we make reasonable efforts to provide the Service, it is provided "as is" with no representation, guarantee or warranty of any kind as to its availability, functionality, that it will meet your requirements or that it will be free of errors or viruses.


We will not be responsible for any damage to your computer system or the computer system of any third party resulting from your use of the Services where such damage is caused by circumstances which are beyond our reasonable control.


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HomePersonal Medical Case Management Why do I need a Medical Case Manager?

Why do I need a Medical Case Manager?

Why do I need a Medical Case Manager?

Just ask Steve Jobs's wife; following Steve’s death, his wife Laurene Powell Jobs related that “without someone managing his conditions, they were quickly lost amidst an excess of specialists and recommendations”

Modern medicine offers patients a wide variety of specialists, treatments, technologies and approaches. Multiple options can provide hope and reassurance, but they also give rise to confusion, anxiety, a sense of helplessness as well as a host of questions and dilemmas:


Is the diagnosis correct, and have all the necessary tests been carried out? What is the right treatment for me and where can I receive it? Are there any new treatments? Who is the best specialist to treat me? Should I consult any leading physicians or medical centers abroad? Is it better to undergo the treatment privately or through public health services? Am I better off receiving treatment locally or abroad?


Health providers are generally unable to assist with these questions and decisions, which are an integral part of facing any complex medical condition. It is almost impossible to decide whom to trust among the plethora of recommendations, advice, and conflicting opinions.


Receiving treatment in a private facility doesn’t necessarily solve this problem. A prime example for this is the way Steve Jobs’ treatment was described by his wife: “His treatment was fragmented rather than integrated. Each of his myriad maladies was being treated by different specialists – oncologists, pain specialists, nutritionists, hepatologists, and hematologists, but they were not being coordinated in a cohesive approach…. One of the big issues in the health care industry is the lack of caseworkers or advocates that are the quarterback of each team”.


For this exact reason, every Medix patient has a case manager charged with the job of integrating the various opinions into one, consistent clinical picture. This understanding is then conveyed in clear, understandable language to our patients in order to coordinate the most suitable treatment available.  With Medix you can rest assured that someone is tirelessly representing your best interests and uncompromisingly searching for and implementing the best care for you. 


The results speak for themselves:


In 20% of cases, Medix has been able to identify an erroneous diagnosis and establish a correct one.


In 43% of cases Medix has recommended a change of treatment.


In 55% of cases, unnecessary invasive and diagnostic procedures were avoided. 

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